Apprenticeship Stories: Customer Service and Digital Marketing

To celebrate National Apprenticeship Week, we have spoken to our apprentices here at Comms365; some of them are currently partaking in their course, and others have completed theirs and are still working for the company.

In the first of our three-part series, we have spoken to Toby; our current Customer Service Apprentice, and Eloise; our Digital Marketing Apprentice.

 

Toby James, Customer Service Level 3 Apprenticeship

Toby James Customer Service apprentice

1.  How long have you been doing your apprenticeship for?

12 Months

2.  Why did you choose to do an apprenticeship?

I wanted to continue with my learning to be able to enhance my skills, but didn’t think university was for me. An apprenticeship allowed me to gain skills and workplace knowledge as well as continuing with my education.

3.  Would you recommend an apprenticeship to others?

I would recommend an apprenticeship to others, definitely. Especially those who were in my position and were not sure that university life would suit them. An apprenticeship offers the ability to earn and learn simultaneously.

4.  How has Comms365 supported you throughout your apprenticeship?

During the course of my apprenticeship, Comms365 have been very supportive, with continued assistance from my Manager where required.

Doing the apprenticeship at Comms365 has allowed me to get involved in various parts of the business as well as experience different job roles allowing me to broaden my industry knowledge as well as my education.

 

Eloise Kerr, Digital Marketing Apprenticeship

Eloise Kerr, Digital Marketing Apprentice

1.  What apprenticeship course are you doing?

Level 3 Apprenticeship in Digital Marketing and a CIM Level 4 Award in Digital Marketing

2.  How long have you been doing your apprenticeship for?

One month so far, my course is 15-18 months altogether

3.  Why did you choose to do an apprenticeship?

I was originally working in childcare, but I found myself stuck in a repetitive routine, so a change of career was needed! I felt the best way to go about that was an apprenticeship, so I could learn about the job role and earn money at the same time.

4.  Would you recommend an apprenticeship to others?

Definitely! An apprenticeship is a great way to start in a business, learning all different types of skills and having the opportunity to work your way up within the company, as the majority of companies will then employ you once your apprenticeship has finished.

5.  How has Comms365 supported you throughout your apprenticeship?

At Comms365 I have a great mentor who will always make sure I’m keeping up with my apprenticeship work and have time to complete it alongside my work duties. I have also already had many opportunities within the company, from writing social media posts, to moving the company back onto Facebook, and I hope to start writing blog posts soon as well.

 

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