Our support process is very simple. We have a UK team of support engineers and do not operate a mass call centre. This ensures that any queries can be dealt with in the most effective manner.
As part of our Support process, we have a Helpdesk Portal, which is used for the following:
- Raising New Orders
- Raising Support Tickets
- Cancelling Services
When you become a Comms365 customer you will be given a Helpdesk Portal login, which will be sent to you via email. You will then be able to access the portal and make full use of our support.
We recommend that you action this immediately, as all tickets are logged and monitored.
- Support phone number is 01234 865880 Option 2
- Helpdesk Portal URL is: www.comms365.mojohelpdesk.com
- Email our Helpdesk Portal using the email address firstname.lastname@example.org, which will automatically raise new orders, support tickets and any other queries you have on our Helpdesk Portal.
We also have a step by step guide on how to use our Helpdesk Portal