Policies, Terms and Conditions
Click on the sections below to expand each policy. Here you will find information on:
- Quality Policy – Comms365 aims to provide defect free services to its customers on time and within budget. The Organisation operates a Business Management System that has gained ISO 9001 : 2015 certification, including aspects specific to the provision of network and support services.
- Complaints Process – We sincerely hope you never have any cause to complain to us, about our services or anything related to our business. However, if you have previously contacted us and remain dissatisfied with how we have answered your question or helped you with your problem, then we need you to tell us about it in writing. This will be forwarded to the appropriate department at Comms365 Limited for a response.
- Terms and Conditions – Please read our standard terms and conditions for the use of our website, these include: Terms and Conditions for using this website, Terms and Conditions for the Supply of Products and Services, Terms and Conditions for Rental Services only, and Terms and Conditions for the Supply of SIM Cards and Airtime.
- Shop Terms and Conditions – Please read our Terms and Conditions of Sale before placing an order.
About our Cookies – Supporting your Informed Choice
Comms365 respects privacy and will protect your privacy to its fullest extent. There is nothing within any of our websites or portals designed to harvest personal data. The use of our website is for information only and offers you the chance to contact us via the use of forms or email. By using these forms and email addresses to communicate with us, you are requesting that we contact you back to discuss our products and services.
Cookies are small text files stored on your device when you access most websites on the internet.
You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit https://allaboutcookies.org/. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.
Please note that preventing cookies is likely to impact the functionality or performance of our website, or prevent you from using certain services provided through them. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance.
Further general information about cookies is available at https://allaboutcookies.org/.
For further information about Google Analytics please see https://support.google.com/analytics.
To prevent tracking by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
What Are Cookies?
Cookies are tiny files that we place into a folder on your computer when you visit our various websites and customer portals. They allow us to customise and performance enhance your browsing experience. We set out below information to assist your understanding of the cookies that we use here at Comms365.
There are two types of cookies used by Comms365 which vary by the length of time they remain active:
Session Cookies – Set by a site, which are deleted when the visitor closes their browser.
Persistent Cookies – Set by a site, which are stored on the visitor’s device and expire on a given date.
These cookies are used to ensure that your journey through our website is smooth. They will typically remember what settings you have applied or any preferences that you have set so that they are not forgotten when you click through to a different screen.
These cookies are used to remember your individual preferences. On our websites, including the webshop this may include a variety of things such as the enabling of automatic form completion to displaying prices Inc or ex VAT, what you have selected before or to enable us to make product recommendations.
The software which uses Analytics cookies is intended to provide Comms365 with an overview of traffic trends throughout our sites, including the webshop, using such analytics software – Google / HotJar. These trends may include information such as your chosen browser, whether you are accessing using a smartphone or laptop, participation in marketing/email campaigns, page views, session length, etc. No personal or identifiable information is collected or used.
How can I check if cookies are enabled?
Please be aware that if you disable cookies it will not be possible to use most if not all of our websites. To check the current status of cookies please click on your browser from the list below for step-by-step instructions:
Under the ‘Settings’ tab of your browser, select ‘Privacy & Security’ and under the Cookies heading you will be to enable or disable cookies.
Click on the menu icon near the top-right of your browser window and select ‘Settings’.
On the ‘Settings’ screen, click ‘Advanced Settings…’.
Now click the ‘Content settings…’ button. This will display your cookies settings. The first option ‘Allow sites to save and read cookie data (recommended)’ should be selected.
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option.
Click on ‘Security’, then ‘Accept cookies’ and select ‘Always’.
Click on the menu icon near the top-right of your browser window and select ‘Options’.
Select ‘Privacy’, and in the ‘History’ section the drop-down menu labelled ‘Firefox will:’ select ‘Remember History’ should be selected.
There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section.
Can I enable cookies on Comms365 websites but not on other sites?
It’s possible to only accept Cookies when you are on Comms365 websites and portals by adding our various web addresses to a ‘safe list’. Here’s how to do this in different browsers:
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab.
Under the ‘Settings’ menu slide the bar to the top, so that ‘Block All Cookies’ is selected.
Click the ‘Sites’ button and enter www.comms365.com (for example) in the ‘Address of website’ bar, then select ‘Allow’.
Click on the menu icon near the top-right of your browser window and select ‘Settings’.
On the ‘Settings’ screen, click ‘Show advanced settings…’.
Now select ‘Block sites from setting any data’ then select the ‘Manage exceptions’ button.
In the ‘Hostname Pattern’ field type www.comms365.com (for example) and ensure that the ‘Behaviour’ is set to ‘Allow’.
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option.
Click on ‘Security’, then ‘Accept cookies’ and select ‘Only from site you navigate to’.
Click on the menu icon near the top-right of your browser window and select ‘Options’.
In the first drop down menu labelled ‘Firefox will:’ select ‘Use custom settings for history’.
Click the ‘Exceptions…’ button
In the ‘Address of web site’ field type www.comms365.com (for example) and click ‘Allow’.
There are a number of other browsers available that will all have their own unique way of setting cookie exceptions, for assistance with these individual browsers please refer to their help section.
If you have any questions or concerns about any of our cookies or policies, please feel free to email us at email@example.com.
Comms365 takes seriously the privacy and personal data of our clients, suppliers, visitors and employment applicants. As the data controller, Comms365 (referred to in this Policy as “we”, “our” or “us”) endeavours to ensure that we are open and honest about how we use individual’s personal information. It is our responsibility to safeguard this information in accordance with the GDPR and Data Protection Act 2018. This Policy is intended to provide detailed information on how we store and use your personal data, including your rights as a data subject when you visit our website or use any of our services.
What personal data do we collect, and why?
|Type of user||Type of data||Why we need it|
|Direct Customers and Partners (including web-shop customers and, potential customers and partners).||Name, job title and contact information.||To manage our sales activities including order processing and onsite visits. |
To market our products, services and events. To collect feedback and insight through a survey invite.
To provide you with a CommsPortal account so that you can monitor your data usage.
To provide you with a Helpdesk account so that you can raise a support request.
To respond to and act on any queries about our services, our products or training.
|Direct Customers and Partners (including web-shop customers and, potential customers and partners).||Billing information.||To process payment for our products.|
|Direct Customers and Partners (including web-shop customers and, potential customers and partners).||CommsPortal username and password, IoT hardware data (if you are a client, depending on the type of service you have with us, this may include data relating to your customers). |
IP address (collected via Google Analytics).
|For the provision, maintenance and operation of CommsPortal. |
To process and provide you with additional IoT analysis and statistics.
To monitor the use of our platform.
|Suppliers||Name, job title and contact information. |
IP address (collected via Google Analytics).
|For the provision and maintenance of relevant products and services to our customers.|
|Job Applicants||Full name, employment history, contact information.||To recruit and hire potential employees.|
|Visitors to our offices||Face, appearance, name, signature, date and time of visit.||To maintain the security of our premises.|
|Website ‘Contact’ form users||Name, contact number and any other personal information you choose to disclose.||To provide a response to your query.|
|Webinar Registrations||Name, Job Title, Company, Email Address.||To register you for any webinars you sign up to.|
|Newsletter Subscriptions||Name, Job Title, Company, Email Address.||To register you to receive our e-newsletter.|
We also collect information to determine potential customers, partners and suppliers from third party sources for lead generation. These include professional networking platforms, credit reference agencies and business directories.
What is Our Lawful Basis for Processing Personal Data?
We rely on legitimate interests to process personal data for the reasons set out above and below:
- For the promotion of our services, products and events to develop and grow our business.
- For the management of our relationship and communication with you as a customer/supplier/partner/job applicant.
- To carry out due diligence checks on prospective clients and suppliers.
- For the safety and security of our employees and visitors.
Who is your personal data shared with?
We will sometimes share personal information with the following third parties;
- Email application and marketing software providers.
- File hosting service.
- Hosted service management portal.
Personal data transfers outside the European Economic Area (EEA)
We are responsible for protecting the security of all personal information in our control including personal information which is transferred outside the EEA. Whilst most of our data-sharing parties process personal information within the EEA, some of these providers process information that is stored in back-up servers located in the United States. This information is safeguarded under their memberships of the EU-US Privacy Shield.
Hoe long will we keep your personal data for?
Customers/Partners/Suppliers – Your data will be kept for six years after the end of our relationship with you / end of your order term. If you have a CommsPortal account with us, any personal data stored on CommsPortal will be deleted as soon as your service has been cancelled. If you have raised a CommsPortal Helpdesk ticket, these will be deleted six years after the tickets have been closed. The information we use to bill you for our services will be deleted after a period of six years from the date of your last invoice. Where we have identified you as a potential customer/partner/supplier, we will keep your data for a period of six months in the case of inactivity.
Job Applicants – If unsuccessful, your personal data will be deleted immediately after review unless you agree to allow us to keep your personal data on file for consideration for future employment. Any recruitment records arising from the interview process will be deleted after a period of six months.
Visitors to our offices – The information collected from our CCTV at the time of your visit to our office is recorded for a 30-day period. Other information relating to the date and time of your visit is kept for a period of 12 months.
Website ‘Contact Us’ form users – Your data will be kept for six years after your query has been resolved.
Your rights as a data subject
Your rights include:
- The right to access to a copy of the personal data we hold about you at any time (Subject Access Request, (SAR). A SAR can be made verbally or in writing. We will respond to you within one month of the date of your request. If you would like to make a SAR, please contact us via email, telephone or in writing using the details below.
- The right to have any of the personal data we hold about you rectified or completed if incomplete. Where relevant, any changes will be communicated to the parties with whom your data has been shared.
- The right to be forgotten, where the processing is no longer necessary for the purpose it was originally collected for; where there is no over-riding legitimate interest to continue processing the data; or where the processing is unlawful.
- The right to restrict processing; where the information is inaccurate; or where the processing is unlawful.
- The right to request a transfer of your personal information to another party.
- The right to object to the processing of your personal data where the processing is based on legitimate interests.
- Rights in relation to automated decision making and profiling.
How to contact us
South House 3
Where to complain
Changes to this policy
We may change this policy from time to time. Please refer to our website for the most up to date version. If there are any significant changes, we will notify you by email or in writing.
Comms365 (the ‘Organisation’) aims to provide defect free services to its customers on time and within budget. The Organisation operates a Business Management System that has gained ISO 9001 : 2015 certification, including aspects specific to the provision of network and support services.
The management is committed to:
- Develop and improve the Business Management System
- Continually improving the effectiveness of the Business Management System
- The enhancement of customer satisfaction
The management and this Quality Policy of Comms365, have a continuing commitment to:
Ensure that customer and other stakeholders’ needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
- Measured by small number of complaints
- Receiving positive feedback
- Results from surveys
Ensure individuals are made aware of their individual obligations in respect of this policy and to communicate throughout the Organisation the importance of meeting customer needs.
- Provision of Training to all staff
- Overview presentation viewed
- Delegating ownership of processes that impact our provision of service and customer satisfaction
Comply with all relevant statutory, codes of practice and regulatory requirements.
- Highlighted through receipt of non-conformities
- Identified during process/ document review
Ensure that the Management Review is effective for monitoring the Business Management System; including:
- Setting and reviewing the quality objectives
- Reporting on the Internal Audit of the processes
Ensure the availability of resources of equipment, competent and trained staff and anything else required to meet the objectives of this policy
- Low number of RMA returns
- High number of renewals and returning customers
The structure of the Business Management System is defined in the Business Management System Manual (Quality Manual) and the accompanying policies, processes and procedures. All personnel understand the requirements of this Quality Policy and endeavour to abide with the contents of the Business Management System Manual (Quality Manual).
The Organisation complies with all relevant statutory and regulatory requirements. The Organisation constantly monitors its quality performance and implements improvements when appropriate. This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy are made available to all members of staff on People HR, the internal notice board and the Company website. Actions arising from Management Reviews are provided as extracts thereof to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Business Management System.
How to make a complaint
We sincerely hope you never have any cause to complain to us, about our services or anything related to our business. However, if you have previously contacted us and remain dissatisfied with how we have answered your question or helped you with your problem, then we need you to tell us about it in writing. This will be forwarded to the appropriate department at Comms365 Limited for a response.
Please send us your complaint by letter or email:
Via email: firstname.lastname@example.org or via post: Comms365 Limited, Complaints Department, South House 3, Bond Avenue, Milton Keynes MK1 1SW. To help us to contact you quickly, please include:
Your full name.
Your customer number (if applicable).
Your full address.
Your daytime telephone number
Full details of your complaint, including the name of the person whom you spoke to first, the product/service you wish to discuss and the reason for the complaint.
Copies of any correspondence relating to your complaint.
How we will respond to your complaint:
We aim to resolve your complaint as soon as possible. Some issues may be complex and require investigation and this make take some time. We will contact you by letter or email to confirm that we have received your complaint and aim to provide a full response within 10 days. If this is not possible, we will always keep you informed by telephone or in writing.
What we will do if your complaint is upheld:
If your complaint is upheld, then we will offer an explanation and an apology. If it is appropriate, then we will take any actions needed to solve the problem fully. Comms365 is also a member of The Ombudsman Service which is an independent complaint intermediary www.ombudsman-services.org. If your complaint is not resolved to your satisfaction you can forward the entire case to them for review.
Terms and Conditions
Terms and Conditions (for use of this website)
2. Rules governing the use of this website
You may view this website and its contents using a web browser and save a copy of the website in electronic form solely in the usual operation of your web browser in visiting the site. Full downloads of the website for use off-line are not permitted. You must not otherwise reproduce, republish, transmit or broadcast, post, adapt, distribute, modify, sell, publish or otherwise use any of the material on the site (including any audio and video excerpts), except as permitted by statute or without prior written consent from Comms365 (address details above).
3. Linking to third party sites
Access to and any links to third party websites are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by Comms365 of the site or the products or services provided at those sites. Access to third party sites is solely at your own risk.
4. Copyright and Trade Mark Notice
© The software, design, text and graphics comprised in www.comms365.com and the selection, layout and website www.comms365.com itself are owned or licensed by Comms365 Limited and protected by UK and international copyright laws.
5. Disclaimer and limitation of liability
You indemnify us and our officers, employees, agents and related corporate bodies from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of or in any way connected to the use of www.comms365.com by you.
8. Governing law
Terms and Conditions (for the Supply of Products and Services – applicable to all customers.)
The below link will open a .pdf version of our Standard General Terms and Conditions for the Supply of Products and Services and is applicable to all products / services that have been purchased from Comms365 (Including but not limited to ADSL / FTTC / Mobile Data (2G/3G/4G/5G) / WAN Services / MPLS IPVPN / Network Services / Resiliency Services / Bonded Services / Managed Services / WiFi / IPSLA) These terms form part of all agreements and should be read in conjunction with any MSA (Master Service Agreement) or SO (Service Order) that has been signed.
View the PDF here > Standard General Terms and Conditions for the Supply of Products and Services
Terms and Conditions (for the Supply of SIM Cards and Airtime)
The below link will open up a .pdf version of our generic Terms of Supply of SIM Cards. For customers who may not have signed an actual SIM Contract with us, these Terms and Conditions form our agreement with you as soon as you pass any data on the SIM. Utilising a Comms365 SIM in any capacity confirms acceptance of these Terms.
View the PDF here > Terms of Supply of SIM Cards
Shop Terms and Conditions
Please read our Shop Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print out this screen.
In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
1.2 ‘Supplier’ means Comms365 Limited whose office is at:
South House 3, Bond Estate, Bond Avenue, Milton Keynes. MK1 1SW.
Registered in England and Wales No. 06662688 VAT No. 936 428 405.
Tel: 01234 865880
1.3 ‘Goods’ means the goods or services supplied by Comms365 Limited.
1.4 ‘Customer’ means the person or company who purchases or agrees to purchase goods or services from Comms365 Limited.
2.1 These terms and conditions of sale apply to all goods supplied by the Supplier.
2.2 No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
2.3 An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the Goods will not take place until after your payment is taken and you receive your confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
2.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
2.5 The contract is subject to your right of cancellation (9).
2.6 The Supplier reserves the right the decline any order for any reason.
3. Description of the goods
3.1 The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.
3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible.
3.3 Products, Software, Licenses, Subscriptions and Services may be subject to additional Terms and Conditions or usage limitations.
4. Price of the Goods
4.1 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to despatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
4.2 In addition to the price, you may be required to pay;
4.2.1 Delivery charges
4.2.2 Value Added Tax and any other taxes
5.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order.
5.2 Payment shall be due before the delivery date and made when the order is placed.
5.3 There will be no delivery until cleared funds are received.
6.1 Orders placed before 12pm on a working day (Monday to Friday excluding public holidays) will be processed that day and will be delivered as per the requested delivery option, provided no additional security checks are required, cleared funds are received and all items are in stock.
6.2 The goods you order will be delivered to the delivery/shipping address given when you place your order.
6.3 If delivery cannot be made to your delivery/shipping address for reasons under the Supplier’s control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
6.4 If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may:
6.4.1 store the goods until actual delivery and charge you for reasonable costs of storage; or
6.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
6.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery.
6.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
6.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
6.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
7.1 The goods are at your risk from the time of delivery
7.2 Ownership of the goods shall not pass from the Supplier to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
7.2.1 the goods, and
7.2.2 all other sums which are or which become due to the Supplier from you on any account.
7.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
8. Title for Business Customers
8.1 If you are a business customer until ownership of the goods has passed to you, you must:
8.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;
8.1.2 not destroy, damage, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier; and
8.1.3 hold the proceeds of the insurance referred to in condition
8.1.4 on trust for the Supplier and pay the proceeds of the insurance to the Supplier within 5 working days of receipt of the proceeds.
8.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
8.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
8.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or 8.2.3 you encumber or in any way charge any of the goods.
9. Your right of cancellation
9.1 You have the right to cancel the contract at any time up to the end of 7 calendar days after you receive the goods.
9.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
9.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address above (1.2) or the address given on your Returns RMA form. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
9.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 20 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods.
9.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
9.6 The Supplier may not be able to offer a full product refund for items returned that are not in a suitable condition.
We hope you will be delighted with your purchase, however, if you are not, you have 7 calendar days to contact us to arrange the return of the item from the date you receive the goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a proof of purchase.
You must contact us to obtain an RMA number before shipping the item back to us – please ensure that you request a Signed for service from your chosen postal service. Once your item has been received by us it will be inspected. Once approved, your refund will be processed. This should take no more than 2 days (depending on the method used)
You will be responsible for the shipping cost for returning your item and outward shipping costs are non-refundable. Your refund will be for the item/s only.
Comms365 Limited, Returns Dept. South House 3, Bond Avenue, Milton Keynes, MK1 1SW
11.1 All new goods supplied by the Supplier are warranted free from defects for the duration of the manufacturers warranty from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
11.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
11.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the email address shown below within 48 hours.
11.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
12. Limitation of Liability
12.1 Subject to 12.1.4 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
12.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
12.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
12.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
12.1.4 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
12.2 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
12.3 Nothing in these Terms and Conditions shall exclude the Suppliers liability for personal injury or death caused by its negligence.
13.1 All drawings, illustrations, product images are for illustrative purposes only and may differ to the actual product.
13.2 Drawings, illustrations, product images or other technical documents issued either before or after the conclusion of the agreement for the use or information of the customer shall not be copied, reproduced or communicated to any third party without the Suppliers prior written consent.
14. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
15. Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
16. Our Right of Cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.